Jonathon was extremely professional and personable. He was positive and fixed the problem immediately. He was clear with what he thought would need to be completed and the estimated price prior to completing the work after his initial diagnosis. He ended up not needing to complete one item on the estimate and removed it from the invoice. I appreciate his honesty and integrity as other companies may have left the charge on. I also really appreciated the text from Cardinal telling me what technician was coming, a brief bio about him and a photo of him. As women, unfortunately sometimes it’s a little nerve wracking to know you’ll be home alone with a stranger. So, having all that information really set me at ease. I 100% will be using Cardinal Heating and Cooling for all our future needs.